This is HUGE! To me it is the foundation of a successful business. Without it people can’t trust each other, won’t take risks together, and won’t support each other when times get tough.
If you make a promise you need to keep it. If you can’t keep it, you need to let others know ahead of time and have a plan B for them. You also need to understand there’s a bit of a loss of trust every time you break a promise.
It’s that simple!
The corollary to keeping your promises is to be very careful on what you commit to. Like the earlier comments about being everything to everyone, you can’t! Just make sure when you say no you explain why and help them find an alternative path to a solution.
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Chuck Nemer is a trainer/consultant with 40 years of experience in Supply Chain Management, Lean, Leadership, and APICS. He currently works with approximately 50 universities and 3000 students annually in supporting the use and play of the simulations in the classroom. Within those 40 years, he has taught, and continues to teach, professional certification classes for APICS, professional development seminars and programs on his own, and on behalf of colleges in their outreach programs to local and regional manufacturing firms.
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