I recently heard this lament from an individual who was totally frustrated with his work. He felt that even though he made tiny incremental differences in his work area and department, that in the end and looking at ROI, does it really make a difference? He looked at me and said, tell me the truth Chuck and no crappy cliche's. This put me in a bind as I tend to teach and train with stories. For whatever reason, I remembered the DuPont Model of ROI. if you're not familiar with it, go look it up. It was created decades ago.
As you work through it from ROI back, you see that you can tie ROI directly back to improvements you make on a daily basis. It makes for a great spreadsheet application to teach and track the impact of improvements on ROI. Those of us who are trainers and consultants can also use this to demonstrate the hard positive impact of our work. So we sat down, took his improvements, and plugged them into the spreadsheet. He was stunned by the magnitude of impact one change can have.
We them spent some time turning the spreadsheet into a what-if spreadsheet he can use as an evaluation tool. What he's most excited about is he can show his folks now, the step by step impact of changes they make. I'd be happy to share the spreadsheet we came up with if you want it. Just let me know. For myself, I'm going to use it in engagement proposals now to show the impact I can have
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Chuck Nemer is a trainer/consultant with 40 years of experience in Supply Chain Management, Lean, Leadership, and APICS. He currently works with approximately 50 universities and 3000 students annually in supporting the use and play of the simulations in the classroom. Within those 40 years, he has taught, and continues to teach, professional certification classes for APICS, professional development seminars and programs on his own, and on behalf of colleges in their outreach programs to local and regional manufacturing firms.
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