WHY IT MATTERS.
Performance measurement is the regular systematic collection, analysis and reporting of data that tracks resources used, work produced and whether specific outcomes were achieved. We must identify and utilize measures that are critical to the success of the organization. As well, these same measures must help us identify potential problems before something goes wrong so we can take early corrective action
THIS COURSE WILL TEACH
YOU THE FOLLOWING
The importance of performance measurement
The need for a complete performance measurement system
Policies and procedures for actions to take based on measurement results
Anyone who has a responsibility for setting and achieving goals.
Anyone responsible for organizational results
Anyone who wants to improve a process
PRACTICAL NEW SKILLS TO WORK IMMEDIATELY
In this course, you will learn the following:
Creating the correct measurements
Creating a system for measuring and monitoring performance
Creating a plan for policies and procedures to follow based on results
Identify potential problems